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Shipping, Returns & Refund

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How to Return

To return an item please follow these simple steps;

  1. Use our Returns Form to tell us about the product you want to return.
  2. If posting your return from the Mainland UK then use the Yoodly.com Collect+ Service. If you are unable to locate a Collect+ Service within a convenient distance of travel, you are welcome to use an alternative posting method to return your purchase to us (We recommend you use a local tracked or signed for service – please see our Returns Department address below).  Unfortunately, we will not be able to reimburse the cost charged for non-Collect+ returns.
  3. If posting your return from outside the Mainland UK then return your parcel to the address below. (We recommend you use a local tracked or signed for service.)
Returns Department,
47 Queen Street. 
Wolverhampton. WV2 3DP United Kingdom.

Please read Returns Policy for more details. 

Returns Policy

At Yoodly.com we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below. 

According to our return policy for Mobile Phone devices, We only accept returns if the pack in still sealed as new. Return will NOT be accepted if pack is opened in any condition. The return period is 14 days from the purchase day for mobile devices.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

To assist our customers Yoodly.com is in partnership with Collect+ to provide a returns service available at over 5,500 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more. Providing your return is confirmed as faulty on testing by our returns team, the return is free of charge, however there will be a charge of £3.64 made to your order if the return is not faulty.

For orders outside of the UK Mainland where our Collect+ service is not available we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.  Please note Collect+ only offers compensation to the value of £100 in the event of loss or damage to a parcel.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you (In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

You can return unwanted goods within 30 calendar days of delivery and we will refund you the price paid for the goods plus the original delivery cost you paid – you are responsible for return postage cost.

To assist our customers Yoodly.com is in partnership with Collect+ to provide a returns service available at over 5,500 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more.   There will be no charge made by the Collect+ store when you hand in your parcel for return back to Yoodly.com, however on processing your return when received by our Returns Team, a charge of £3.64 will be made to your order to cover the cost of the Insured & fully tracked Collect+ returns postage.

For orders outside of the UK Mainland where our Collect+ service is not available we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

If you cannot locate a Collect+ within a reasonable distance from your home or work location, then we suggest that you use an alternative courier that provides proof of postage & delivery and suitable compensation for your parcel in the event of loss of damage occurring in transit back to Yoodly.com.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.  Please note Collect+ only offers compensation to the value of £100 in the event of loss or damage to a parcel.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory, media cards. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.  Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Yoodly.com for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Yoodly.com, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations While we are based in UK.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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